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The Office of the Attorney General Consumer Protection Unit investigates and mediates consumer complaints concerning unfair and unlawful business practices and misleading advertising arising out of alleged violations of the Deceptive Trade Practices Act. If groups of people are victimized by a deceptive trade practice, this office may file in the Superior Court a civil investigative demand, which is a formal investigation. In appropriate cases, a lawsuit to stop the illegal business practice may be initiated. Apart from carrying out its statutory responsibilities, the Unit also provides information and referral services to the general public. Consumers are directed to the appropriate governmental or private agencies for help in answering specialized questions or resolving disputes that are not within the Unit's jurisdiction.

Chairman: Dr. John Susa Services: Responsible for enforcing the State's anti-discriminatory laws; investigates complaints of discrimination in employment, credit, public places, private and public housing. Provides speakers for groups and organizations.

Training (from two hour workshops to 40 hour mediation training) is offered in conflict resolution and mediation. Mediation services: community, family, parent-teen, neighbor to neighbor, organizational, landlord-tenant, human rights, custody and visitation, consumer issues.

The Office of the Attorney General Consumer Protection Unit investigates and mediates consumer complaints concerning unfair and unlawful business practices and misleading advertising arising out of alleged violations of the Deceptive Trade Practices Act. If groups of people are victimized by a deceptive trade practice, this office may file in the Superior Court a civil investigative demand, which is a formal investigation. In appropriate cases, a lawsuit to stop the illegal business practice may be initiated. Apart from carrying out its statutory responsibilities, the Unit also provides information and referral services to the general public. Consumers are directed to the appropriate governmental or private agencies for help in answering specialized questions or resolving disputes that are not within the Unit's jurisdiction.

Provides information and educational materials to make the public better consumers. Mediates and arbitrates buyer/seller disputes. Reports on reliability of businesses and organizations.

The FTC is a bipartisan federal agency with a dual mission to protect consumers and promote competition.